Refund policy

Thank you so much for shopping with us! If for any reason you are not satisfied with your item(s), returns (For STORE CREDIT ONLY) are accepted within 21 days of the delivery date for exchange or store credit. It is the customers responsibility to pay for the shipping charges to return the item(s) back to us. Please email for a return authorization number before shipping your item(s) back.

All merchandise must be in NEW CONDITION (original tags attached, unworn, free of fragrance, makeup, pet hair, deodorant, rips/tears, etc.) 

Sale items, jewelry, bodysuits/intimates, hats, gift cards, and all items that are purchased during any kind of sale or used with a discount code are FINAL SALE. These items do not qualify for a return & we will invoice you a reshipment fee to have the item(s) sent back to you.

If you feel you have received a defective or damaged item, please email us at brooke@urbanmarketwarehouse.com within 2 days of being delivered.

How to make a return:

• Make sure your return is within the policy period & meets ALL return requirements.
• Email brooke@urbanmarketwarehouse.com with your order number and the item you would like to return.
• Please return your item(s) to the address listed below. Return shipping is the customer's responsibility unless otherwise stated.
• We suggest mailing your package with a tracking number and make sure your items are securely packaged when sending back a return. We are not responsible for packages that are lost or damaged on their way back to us.
• Please make sure to include your packing slip and return authorization number in with your return.
• Once we receive your package & the return is processed, store credit will be issued to the email address we have on file. Returns are usually processed within 2 days of receiving.
• If you wish to exchange the size of your item(s), you can write the size needed on your packing slip or a separate piece of paper. Please note, due to our inventory constantly changing we cannot guarantee that the item will be in stock. If the item is out of stock, store credit will be issued for the item. 

We will hold non-returnable merchandise that was sent back to us for 30 days. After 30 days, if the reshipment fee has not been paid the item(s) will be donated to charity. 

Please make sure that your return is within the policy period & meets all return requirements. Items that are not eligible for return will be shipped back to the customer & the customer will be charged for shipping.

 

PLEASE SEND RETURNS TO:

 

Urban Market Warehouse

327 N. Tennessee St.

Cartersville, GA 30120 

If you have any questions or concerns regarding your order, please contact us. Thank you!