Customer Service

Shipping

We are a retail store in Cartersville, Ga.  We strive to get your orders to you in a timely manner and most orders will leave our store within three business days. Orders are processed and shipped Monday through Friday during regular store hours. We ship standard ground and most clothing and jewelry orders ship for a flat fee of $8.50. Oversize and heavy orders will be calculated at check out.

Return/Refund/Cancellation Policy

All sales are final once order has been submitted to us, and/or processed.

Merchandise is non-refundable unless product is defective. Goods deemed damaged or defective can only be returned with prior approval.

To return a defective product, you should mail your product, with a tracking number  to: Urban Market Warehouse, 327 N Tennessee Street, Cartersville GA 30120, United States 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

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